Question 1

How do I cancel my booking?

Accepted Answer

You can cancel your booking from the Trips section in your account. Go to Trips, find the booking you want to cancel, and click "Cancel booking". Refund policies vary by experience.

Question 2

How do I contact support?

Accepted Answer

Bandits Adventure Tours offers 24/7 support via live chat, phone (1-855-424-7262), and email. Visit the Help Center and click "Contact us" to reach our support team.

Question 3

What is BanditPromise?

Accepted Answer

BanditPromise is our comprehensive protection program that covers you from booking to checkout. It includes booking protection, check-in guarantee, and 24/7 support for both guests and hosts.

Question 4

How do refunds work?

Accepted Answer

Refunds are processed according to the cancellation policy of each experience. Most refunds are processed within 5-7 business days and returned to your original payment method.

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